join our team

ORGANIZATION OVERVIEW 

Surrey Hospitals Foundation is the official health care foundation for individuals and families residing in Surrey and the surrounding Fraser Valley communities.  

Thanks to donors’ generosity, we help fund every one of our region’s major health facilities, including Surrey Memorial Hospital and the Jim Pattison Outpatient Care and Surgery Centre. We also support and fund the Czorny Alzheimer Centre and many specialized community programs for newborns, children, adults, and seniors. Our Surrey healthcare campus provides health care for every stage, from birth to the end of life.  

To learn more about us, please visit Surrey Hospitals Foundation.

We acknowledge that we operate, live and work on the traditional territories of the Semiahmoo, Katzie, Kwantlen, Kwikwetlem, Qaywavt, Tsawwassen First Nations and Metis Nations.

IDEAL CANDIDATE

The ideal candidate is a values-driven leader and strategic communicator with a passion for health equity and community impact. With a deep understanding of the healthcare sector and the philanthropic landscape, this individual brings a track record of integrated marketing and communications excellence, brand stewardship, and team leadership in complex, multi-stakeholder environments.

They are not only a strategist but a culture carrier—someone who leads with empathy, builds trust, and uplifts team members through coaching, mentorship, and meaningful collaboration. They understand the critical role that media plays in shaping public perception and are skilled at building strong relationships with media partners to amplify the Foundation’s message.

This individual brings a refined approach to marketing through storytelling, knowing how to craft compelling narratives that resonate emotionally, demonstrate impact, and move donors to action. They are energized by the opportunity to strengthen community connections, elevate donor engagement, and champion the excellence of care delivered across Surrey’s healthcare facilities.

This candidate will thrive in a fast-paced, mission-focused organization where they can lead a high-performing team, shape public narratives, and help advance the Foundation’s position as Surrey’s official health care foundation.

RESPONSIBILITIES 

Reporting to the President and CEO, the Director of Marketing & Communications is responsible for the strategic leadership and execution of marketing and communications initiatives that drive brand awareness, donor engagement, and organizational impact.

This individual will lead a collaborative team, build meaningful partnerships, and amplify the Foundation’s voice as Surrey’s official health care foundation.

Strategic Leadership & Alignment

Collaborate with the Senior Leadership Team to implement and evolve the Foundation’s three-year strategic plan. Develop and execute an integrated marketing and communications strategy that aligns with fundraising priorities, healthcare partnerships, and long-term organizational goals.

Brand Stewardship & Public Presence

Oversee the Foundation’s brand and public reputation across digital, print, and media channels. Champion the creation of consistent, high-quality content and campaigns that raise awareness of SHF’s impact and profile excellence in care across Surrey’s health facilities.

Storytelling & Donor Impact

Lead storytelling initiatives that connect emotionally with donors, showcasing the tangible impact of philanthropy and the needs of our healthcare system. Collaborate with fundraising teams to create compelling donor appeals, stewardship pieces, and campaign messaging.

Media Relations & Public Voice

Build and manage strong relationships with key media contacts. Act as an organizational spokesperson alongside the President & CEO. Lead an earned media strategy to increase visibility and proactively share stories of innovation, care, and community investment.

Team Leadership & Culture Building

Provide mentorship and day-to-day leadership to the Marketing & Communications team. Foster a collaborative, inclusive, and values-driven team culture that prioritizes professional growth and cross-functional alignment.

Healthcare & Government Engagement

Serve as a strategic communications liaison with Fraser Health, academic institutions, and government partners. Support the CEO in advancing advocacy and public policy messaging aligned with SHF’s vision for equitable healthcare.

Marketing-Fundraising Integration

Partner with Annual Giving, Donor Engagement, Major Gifts, and Events teams to align communications efforts with donor journeys. Lead the development and execution of direct response marketing strategies and campaign support.

Digital Strategy & Channel Management

Guide digital strategy across web, social, and email platforms. Oversee the creation, performance, and evolution of digital content to increase engagement, accessibility, and donation conversion.

Measurement & Optimization

Define and monitor key performance indicators (KPIs) for campaigns, channels, and media investments. Use data and analytics to evaluate effectiveness, inform decision-making, and continuously improve strategy and outcomes.

Equity, Diversity & Inclusion

Ensure all communications reflect the diversity of the communities SHF serves. Apply inclusive language and culturally responsive storytelling that aligns with the Foundation’s values and commitment to equitable care.

Specific responsibilities include but are not limited to the following:

Communications

• Serve as a strategic advisor to the President & CEO on communications, media relations, crisis response, and emerging trends in the charitable sector.
• Develop and lead a comprehensive communications plan that strengthens SHF’s voice, advances organizational goals, and supports both internal and external engagement.
• Collaborate across departments (Philanthropy, Donor Engagement, Annual Giving, Events) to align messaging that fosters donor relationships and community trust.
• Ensure the Foundation’s digital platforms—including the website and giving tools—are user-friendly and optimized for awareness, engagement, and accessibility.
• Maintain consistent, inclusive brand voice across all written, visual, and digital content.
• Oversee the production of key communications pieces such as newsletters, case statements, proposals, web content, and media materials.
• Work in partnership with Fraser Health’s communications team to align strategies and messaging across hospital and Foundation initiatives.

Marketing

• Lead SHF’s brand and marketing strategies to grow visibility, reinforce mission impact, and strengthen public and stakeholder engagement.
• Oversee digital strategy, content creation, and advertising campaigns across web, social, and email platforms, ensuring alignment with organizational priorities and community values.
• Manage the development and distribution of print and digital materials for campaigns, events, donor outreach, and public education.
• Cultivate relationships with media and advertising partners and guide campaign execution, ensuring messaging consistency and tracking impact.
• Ensure marketing efforts are culturally responsive, visually compelling, and aligned with SHF’s commitment to excellence and equity in healthcare.
• Monitor performance analytics and use insights to adapt strategies and improve reach and relevance.
• Maintain brand integrity across all Foundation touchpoints and foster a shared understanding of brand purpose internally.

Public Relations

• Proactively lead public relations efforts to elevate SHF’s role as a healthcare partner and philanthropic leader in the region.
• Develop and implement earned media strategies to showcase the stories of care, innovation, and community investment made possible by donors.
• Partner with government, Fraser Health, and academic stakeholders to identify opportunities for strategic alignment and shared storytelling.
• Support CEO in public messaging and advocacy initiatives, including government relations and public health communications.
• Respond to public inquiries and represent the Foundation at community events and forums, ensuring transparency, consistency, and alignment with SHF’s values and reputation.
• Ensure all public communications reflect the diversity and needs of the communities we serve and uphold the Foundation’s commitment to equity, inclusion, and impact.

SKILLS & ABILITIES 

• Exceptional organizational and project management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proven leadership and staff management skills, with a focus on mentorship, team development, and culture-building.
• Excellent written and verbal communication skills, with strong editing and storytelling capabilities.
• Strategic thinker with the ability to translate complex ideas into accessible, compelling communications.
• Creative mindset with a strong understanding of brand, visual identity, and design principles.
• Collaborative and relationship-driven, with the ability to build trust and work effectively across departments and with external partners.
• Self-starter who takes initiative and demonstrates sound judgment and accountability.
• High degree of professionalism, discretion, and ethical conduct in managing confidential information and representing the Foundation.

EDUCATION AND EXPERIENCE 

• 10+ years of relevant experience at a senior level in foundation, fundraising or healthcare communications.
• Relevant bachelor’s or master’s degree, preferably in communications, marketing, or public relations.
• Track record of success in producing high-quality publications and deliverables (i.e. newsletters, donor impact reports, e-communications).
• Relevant experience in digital and direct marketing concepts and methods.
• Proficiency in social media emerging trends and strategies.
• Demonstrated ability to define marketing and strategic communications goals and objectives for multiple target audiences, and to develop and implement strategic communications plans to accomplish goals.
• Substantial experience in leveraging web, email, and social media for fundraising purposes.
• Experience producing marketing communications plans and materials for fundraising and stewardship purposes.

WORKING CONDITIONS  

• This is a full-time position.
• This position is in-house at the Surrey Hospitals Foundation office located at Surrey Memorial Hospital.
• Valid driver’s license and access to a personal vehicle is required.

WHAT WE HAVE TO OFFER

• Competitive salary to commensurate with your experience and skills;
• Excellent benefits through the Fraser Health plan, including extended health, dental, disability and life insurance;
• Great Work Culture and Professional Development;
• Participation in the British Columbia Municipal Pension Plan;
• Additional time off with our nine-day fortnight program and;
• Four weeks of vacation to start.

SALARY RANGE

$105,000 – $120,000

Surrey Hospitals Foundation actively encourages all qualified individuals to apply, including those with historical and/or current barriers to equity. We are committed to upholding and fostering diversity, equity, and inclusion in our workplace and strive to reflect in our team the diversity of the region that we and our health care facilities serve. We value the contributions and experiences that each person brings and welcome those who can further contribute to the rich diversification of knowledge and skills at our Foundation.

If you face any barriers to employment and/or require accommodations during the recruitment process, please feel free to contact our People and Culture team in confidence.

APPLICATION PROCESS

If you are interested in this career opportunity, please submit your cover letter and resume to Director, Marketing and Communications – Surrey Hospitals Foundation by Friday, August 22, 2025.

We thank all applicants for their interest in this role.  However, only candidates under consideration will be contacted directly.

ORGANIZATION OVERVIEW

Surrey Hospitals Foundation is the official health care foundation for individuals and families residing in Surrey and the surrounding Fraser Valley communities.  

Thanks to donors’ generosity, we help fund every one of our region’s major health facilities, including Surrey Memorial Hospital and the Jim Pattison Outpatient Care and Surgery Centre. We also support and fund the Czorny Alzheimer Centre and many specialized community programs for newborns, children, adults, and seniors. Our Surrey healthcare campus provides health care for every stage, from birth to the end of life.  

To learn more about us, please visit Surrey Hospitals Foundation.         

We acknowledge that we operate, live and work on the traditional territories of the Semiahmoo, Katzie, Kwantlen, Kwikwetlem, Qaywavt, Tsawwassen First Nations and Metis Nations.          

IDEAL CANDIDATE

The ideal candidate is a values-driven financial professional with experience in nonprofit or public sector financial management. You are analytical, solutions-oriented, and thrive in a purpose-driven environment.  We are looking for someone who is hands-on and an instinctively curious individual who seeks solutions.  You know not only the what, but the how and will roll up your sleeves to get the job done.

You are someone who is collaborative and can work cross-functionally with fundraising, administrative, and executive teams, and confident in supporting external relationships with auditors, government bodies, and funding partners.

You will work independently, navigate manual processes and be energized by operational excellence. You find purpose in strengthening and building the systems that support community impact and healthcare advancement.

PROFILE

The Manager, Finance & Operations plays a critical leadership role at Surrey Hospitals Foundation, supporting the financial sustainability and operational efficiency of the organization. Reporting directly to the CFO, this role oversees financial management, audit readiness, compliance, operational processes, and IT systems that support the Foundation’s ability to deliver impact to programs and services across the facilities.

With strong attention to detail, exceptional problem-solving skills, and a collaborative approach, the Manager ensures effective stewardship of donor funds, accurate financial reporting, and streamlined internal operations. This is a vital role that ensures our infrastructure aligns with our mission-driven work and positions the Foundation for long-term success.

You’ll work closely with the Finance & Operations team to ensure strong financial controls, regulatory compliance, and excellent donor stewardship. You are a highly motivated and organized individual with exceptional analytical and problem-solving skills, a keen eye for detail, and a passion for supporting the Foundation’s mission.

RESPONSIBILITIES 

Financial Management & Reporting

• Manages daily accounting functions, including payables, receivables, reconciliations, and journal entries.
• Assists in the preparation of annual budgets, quarterly forecasts, and financial models.
• Manages cash flow, variance analysis, and financial performance reporting.
• Prepares financial packages for Senior Leadership Team, Board and committee meetings, audits, and regulatory filings.
• Tracks investments and ensures documentation aligns with donor expectations.
• Maintains accurate and timely reporting for all CRA, charity, and gaming-related filings.

Audit Readiness & Compliance

• Supports the annual audit process, coordinating with external auditors and preparing all required documentation.
• Maintains robust internal controls and ensures compliance with CRA, gaming, and other charity regulations.
• Supports documentation of all financial and operational processes for transparency and accountability.

External Communication & Stewardship

• Prepares financial documentation for MOUs, grants, and funding agreements.
• Ensures financial accuracy and transparency in all donor and partner-facing materials.

Operations Oversight & Risk Management

• Works closely with the Finance & Operations Coordinator, overseeing daily administrative and financial functions.
• Manages the review and disbursement process for funding to Fraser Health and partners.
• Develops, updates, and enforces financial and operational policies and procedures.
• Supports risk assessment and implements mitigation strategies with the CFO.
• Develops and implements internal control policies and procedures.

Database, Technology & Systems

• Supports the integration and optimization of CRM (e.g., Raiser’s Edge) and accounting software systems.
• Ensures donation tracking, coding, and campaign reporting are accurate and efficient.
• Maintains workflows that enable digital transformation and compliance.

Education AND Experience

• Postsecondary degree in Accounting, Finance, Business Administration, or related field.
• CPA designation (or in progress) is preferred.
• Minimum 5 years of progressive finance/accounting experience, ideally in a nonprofit setting and small organization.

CORE COMPETENCIES

• Analytical thinking and precision with a strong attention to detail
• Excellent time management and ability to manage multiple deadlines.
• Ability to confidently and decisively make informed decisions
• Strong communication skills, both written and verbal. Ability to convey financial concepts in a clear and concise manner.
• Demonstrated leadership and team collaboration abilities.
• Independent, resourceful, and mission aligned.

Technical Skills

• Advanced Excel and proficiency in financial software (QuickBooks, Sage 50, etc.).
• Experience with nonprofit CRMs, especially Raiser’s Edge NXT, is an asset
• Strong knowledge of CRA charity guidelines, GAAP, and nonprofit audit standards.
• Microsoft Office Suite experience is required, and data analysis tools (Excel pivot tables, Power BI) are an asset.

WORKING CONDITIONS

This is a full-time permanent position located on-site at the Surrey Hospitals Foundation office at Surrey Memorial Hospital.

DIRECT REPORTS

This position has no direct reports.

SALARY

$75,000 to $90,000

WHAT WE HAVE TO OFFER

Our total compensation package includes:

• Competitive salary to commensurate with your experience and skills;
• Excellent benefits through the Fraser Health plan, including extended health, dental, disability and life insurance;
• Great Work Culture and Professional Development;
• Participation in the British Columbia Municipal Pension Plan;
• Additional time off with our nine-day fortnight program and;
• Four weeks of vacation to start.

Surrey Hospitals Foundation actively encourages all qualified individuals to apply, including those with historical and/or current barriers to equity. We are committed to upholding and fostering diversity, equity, and inclusion in our workplace and strive to reflect in our team the diversity of the region that we and our health care facilities serve. We value the contributions and experiences that each person brings and welcome those who can further contribute to the rich diversification of knowledge and skills at our Foundation.

If you face any barriers to employment and/or require accommodations during the recruitment process, please feel free to contact our People and Culture team in confidence.

APPLICATION PROCESS

If you are interested in this career opportunity, please submit your cover letter and resume to Manager, Finance and Operations – Surrey Hospitals Foundation by Friday, August 22, 2025.

We thank all applicants for their interest in this role.  However, only candidates under consideration will be contacted directly.

*** Please ensure when applying for a position with Surrey Hospitals Foundation to be aware of recruitment scams and do not download any software/applications or provide any personal financial information to a third party.  If you are selected for an interview or offered a position, you will be contacted directly by our People and Culture Manager. ***