Careers

At Surrey Hospitals Foundation, we’re here for you.

As the recognized health care foundation for the City of Surrey, Surrey Hospitals Foundation unites donors, health partners and community to drive innovation and improve care across all major health facilities including Surrey Memorial Hospital, the Jim Pattison Outpatient Care and Surgery Centre, and the new Surrey hospital now under construction among other specialized sites.

Every day, our team works alongside a growing community of supporters who believe that everyone deserves access to world-class health care. Whether we’re helping bring new technology to our hospitals, supporting groundbreaking research through the Surrey Hospitals Health & Research Network, or creating opportunities for better patient care, our work is about building a healthier future for our region.

If you’re looking for meaningful work, a collaborative team and the opportunity to make a lasting impact in your community, we’d love to hear from you.

OPEN POSITIONS

We’re always looking for talented, passionate people who want to help shape the future of health care in Surrey and the South Fraser region.

View our current openings below. If you don’t see a role that matches your experience, we still encourage you to connect with us. Great people don’t always fit neatly into a job posting.

Send your resume to our People & Culture team and tell us how you’d like to contribute.

Volunteering

Throughout the year, volunteers help support Foundation events, campaigns and community initiatives. By giving your time, you’ll play a role in helping advance health care for patients and families across our region.

Join our volunteer list by completing an application form. We’ll reach out when opportunities become available.

*** Please ensure when applying for a position with Surrey Hospitals Foundation to be aware of recruitment scams and do not download any software/applications or provide any personal financial information to a third party. If you are selected for an interview or offered a position, you will be contact directly by our People & Culture team. ***

Direct Response Specialist

ORGANIZATION OVERVIEW

Since 1992, Surrey Hospitals Foundation has worked to ensure that every investment leads to better care, better access and better outcomes across the South Fraser region.

As the recognized health care foundation for the City of Surrey, Surrey Hospitals Foundation unites donors, health partners, and community to drive innovation and improve care across all major health facilities—including Surrey Memorial Hospital, the Jim Pattison Outpatient Care and Surgery Centre, and the new Surrey hospital now under construction among other specialized sites.

To learn more about us, please visit Surrey Hospitals Foundation.

We acknowledge that we operate, live and work on the traditional territories of the Semiahmoo, Katzie, Kwantlen, Kwikwetlem, Qayqayt, Tsawwassen First Nations and Metis Nations.

JOB SUMMARY

Surrey Hospitals Foundation is looking for a resourceful and experienced Direct Response Specialist with expertise in multichannel direct response fundraising. This role plays a critical part in ensuring donors understand their vital role in transforming healthcare and are meaningfully engaged across all giving levels.

The Direct Response Specialist is responsible for strengthening and growing a base of annual donors that provides support for key funding priorities, while also building a sustainable pipeline of prospects for mid-level, major and legacy giving. Working collaboratively with our internal teams, this role helps align annual giving strategies with engagement opportunities to foster long-term donor relationships and inspire ongoing support.

RESPONSIBILITIES

Direct Response Fundraising

Lead the planning, execution and monitoring of a comprehensive direct response fundraising program, including quarterly appeals, special campaigns, and integrated multichannel solicitations.
Work closely with external direct response consultants to execute fundraising strategies, overseeing mailing lists and schedules, production, vendor coordination and campaign effectiveness.
Use donor data, analytics to create targeted, personalized appeals that improve response rates, donor retention and average gift.
Act as an internal liaison to facilitate effective and efficient cross team collaboration to support execution of the direct response program.
Draft communications campaigns that integrate direct response with email, social media and other marketing channels.
Monitor campaign performance, analyze results, and provide clear recommendations to optimize revenue, donor value and long-term growth.

Philanthropy

Collaborate with Development and Engagement team to implement effective acquisition, cultivation and solicitation strategies that support the growth of the Annual Giving portfolio.
Ensure donor communications clearly convey impact, appreciation and opportunities for deeper engagement.
Participate in donor stewardship initiatives as required to support Annual Giving program needs.

Monthly Giving Program

Work collaboratively to implement a robust monthly giving program, focused on increasing donor acquisition and retention.
Develop and execute targeted conversion strategies to grow the pipeline of monthly donors to mid-level and major gift portfolios.
Facilitate face-to-face, tele-fundraising, and other campaigns to acquire new monthly donors and reactivate lapsed donors.

Prospect Management

Conduct prospect research and collaborate in developing donor strategies, focusing on annual giving donors who have capacity to increase their level of support.
Work collaboratively with the Development team to strengthen donor pipelines
Use data insights and segmentation to prioritize prospects and support targeted engagement and stewardship strategies.

Donor Engagement and Representation

Represent Surrey Hospitals Foundation through donor meetings, community presentations and Foundation events.
Communicates the Foundation’s mission, funding priorities, and impact in compelling written and verbal formats.

SKILLS & ABILITIES

Demonstrated experience in annual giving, and/or direct response fundraising, preferably in a healthcare or nonprofit environment.
Strong donor-centric approach with a clear understanding of Annual Giving audiences, and motivations.
Excellent project management skills with the ability to manage multiple campaigns and deadlines simultaneously.
Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.

Exceptional attention to detail, ensuring accuracy and consistency across all campaigns.

Knowledge of fundraising best practices, donor life cycle, and stewardship.
Professionalism in handling highly sensitive and confidential donor information.
Ability to work independently and collaboratively within a team environment.

EDUCATION AND EXPERIENCE

Minimum of three (3) years of progressive experience in fundraising, donor relations, or marketing, with a strong emphasis on direct response fundraising.
Direct response fundraising experience is an asset.
Bachelor’s degree in a related field such as Communications, Business, Non-Profit Management, or a related field.

Strong knowledge of the philanthropic landscape and giving opportunities in Surrey, surrounding cities South of the Fraser and the Lower Mainland.

An understanding of donor behaviour, fundraising cycles and pipeline development.

Experience working with external vendors or consultants, including direct response agencies.

Proficiency with donor database systems, preferably in Raiser’s Edge/NXT.
Intermediate skills in Microsoft Office, including Outlook, Excel, PowerPoint and Word.

WORKING CONDITIONS

This is a Full-Time position based out of the Surrey Hospitals Foundation office located at Surrey Memorial Hospital.

SALARY

$65,000 to $75,000

WHAT WE HAVE TO OFFER

A career at Surrey Hospitals Foundation offers the opportunity to make a meaningful impact by connecting donors with life-changing healthcare initiatives.

Our total compensation and benefits package includes:

Competitive salary to commensurate with your experience and skills;
Comprehensive benefits including extended health, dental, disability and life insurance;
Supportive work culture and opportunities for professional development;
Participation in the British Columbia Municipal Pension Plan (MPP);
Additional paid time off through wellness days and our nine-day fortnight program and;
Four weeks of vacation to start.

Surrey Hospitals Foundation actively encourages all qualified individuals to apply, including those with historical and/or current barriers to equity. We are committed to upholding and fostering diversity, equity, and inclusion in our workplace and strive to reflect in our team the diversity of the region that we and our health care facilities serve. We value the contributions and experiences that each person brings and welcome those who can further contribute to the rich diversification of knowledge and skills at our Foundation.

If you face any barriers to employment and/or require accommodations during the recruitment process, please feel free to contact our People and Culture team in confidence.

APPLICATION PROCESS

If you are interested in this career opportunity, we encourage you to apply and become part of our growing team, please submit your cover letter and resume to Direct Response Specialist – Surrey Hospitals Foundation.

We thank all applicants for their interest in this role. However, only candidates under consideration will be contacted directly.

Marketing Graphic Design Specialist

ORGANIZATION OVERVIEW

Since 1992, Surrey Hospitals Foundation has worked to ensure that every investment leads to better care, better access and better outcomes across the South Fraser region.

To learn more about us, please visit Surrey Hospitals Foundation.

We acknowledge that we operate, live and work on the traditional territories of the Semiahmoo, Katzie, Kwantlen, Kwikwetlem, Qayqayt, Tsawwassen First Nations and Metis Nations.

JOB SUMMARY

Surrey Hospitals Foundation is seeking a creative, organized, and collaborative Marketing Graphic Design Specialist to support the Foundation’s marketing, communications, fundraising, and community engagement initiatives.

Reporting to the Director of Marketing and Communications, the Marketing Graphic Design Specialist is responsible for coordinating and executing visual design, website content, print materials, and digital marketing initiatives that strengthen the Foundation’s brand and community presence. This role serves as the primary resource for graphic design and visual communications within the Marketing and Communications team.

Working closely with the Director of Marketing and Communications, Communications and Content Manager, and Social Media and Content Specialist, the successful candidate will help bring campaigns, donor recognition initiatives, events, and storytelling to life through compelling and engaging visual design.

The ideal candidate is a hands-on creative professional with strong graphic design expertise, experience coordinating website and digital content updates, and an understanding of modern marketing and communications practices.

RESPONSIBILITIES

Graphic Design and Brand Execution

Coordinate and execute graphic design projects across digital and print platforms
Develop creative assets for campaigns, fundraising initiatives, donor recognition, events, reports, presentations, signage, advertisements, and community engagement materials
Design compelling visual content for social media, digital communications, and marketing campaigns
Maintain consistency with the Foundation’s brand standards and visual identity
Organize and maintain templates, design files, and creative asset libraries

Website Coordination and Management

Coordinate and implement website updates using a content management system such as WordPress
Maintain website content to ensure accuracy, accessibility, consistency, and brand alignment
Support ongoing improvements to website structure, layout, and user experience
Coordinate with external vendors or developers for advanced technical support as required
Monitor website functionality and support ongoing improvements to the Foundation’s digital presence

Digital Marketing and SEO Support

Support digital marketing initiatives through creative asset development and campaign coordination
Apply SEO best practices including metadata, keyword optimization, image optimization, and content formatting
Assist with email marketing, digital advertising, and promotional campaigns as required
Support tracking and reporting of website and digital engagement analytics
Contribute ideas to strengthen online visibility, donor engagement, and audience reach

Print and Publication Coordination

Coordinate the design, layout, and production of printed materials including brochures, newsletters, annual reports, event materials, signage, and promotional collateral
Prepare print-ready files that meet production specifications and brand standards
Liaise with external printers, vendors, and production partners as required
Support the coordination and distribution of Foundation publications and marketing materials
Ensure quality, consistency, and accuracy across all printed and published materials

Content and Multimedia Support

Collaborate with the Marketing and Communications team to support content creation and campaign execution
Support storytelling initiatives through creative visual design and multimedia content
Assist with basic video content creation and editing for campaigns, events, and social media initiatives as needed
Support photography coordination and image management where required

Donor and Community Engagement Support

Support donor recognition initiatives through thoughtful and engaging visual design
Assist in the development of campaign materials that support fundraising and stewardship activities
Contribute creative ideas that strengthen community awareness, donor engagement, and Foundation visibility

EDUCATION AND EXPERIENCE

Diploma or degree in Graphic Design, Marketing, Communications, or a related field
Minimum 3 to 5 years of relevant professional experience in graphic design and marketing communications

SKILLS AND COMPETENCIES

Advanced proficiency in Adobe Creative Suite including InDesign, Illustrator, and Photoshop
Strong portfolio demonstrating graphic design, branding, and digital content work
Experience managing website content using WordPress or similar CMS platforms
Working knowledge of digital marketing and SEO best practices
Strong understanding of layout, typography, branding, and visual storytelling
Excellent organizational and project coordination skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Strong interpersonal and collaborative communication skills
Attention to detail and commitment to high quality work

PREFERRED ASSETS

The following would be considered assets:

Experience with video content creation and editing
Photography and photo editing experience
Motion graphics or animation skills
Experience in donor engagement, fundraising communications, healthcare, or nonprofit marketing
Understanding of print production and publication coordination
Basic knowledge of HTML and CSS

Flexibility and adaptability, adjusts quickly to changing situations; copes effectively with complexity and change

WORKING CONDITIONS

This is a Full-Time position based out of the Surrey Hospitals Foundation office located at Surrey Memorial Hospital.

SALARY

$65,000 to $75,000

WHAT WE HAVE TO OFFER

A career at Surrey Hospitals Foundation offers the opportunity to make a meaningful impact by connecting donors with life-changing healthcare initiatives.

Our total compensation and benefits package includes:

Competitive salary to commensurate with your experience and skills;
Comprehensive benefits including extended health, dental, disability and life insurance;
Supportive work culture and opportunities for professional development;
Participation in the British Columbia Municipal Pension Plan (MPP);
Additional paid time off through wellness days and our nine-day fortnight program and;
Four weeks of vacation to start.

If you face any barriers to employment and/or require accommodations during the recruitment process, please feel free to contact our People and Culture team in confidence.

APPLICATION PROCESS

If you’re passionate about making a meaningful difference through your work, we encourage you to apply and become part of our team.

Please submit your cover letter and resume via the following link:

Marketing Graphic Design Specialist – Surrey Hospitals Foundation

Application deadline: Wednesday, June 17, 2026

As part of the application process, candidates are also required to include a link to their portfolio.

We thank all applicants for their interest in this role. However, only candidates under consideration will be contacted directly.