CAREERS

We are Team Unstoppable, serving Surrey Memorial Hospital, Jim Pattison Outpatient Care and Surgery Centre, and Czorny Alzheimer Centre. Inspired by our medical professionals’ extraordinary commitment, we raise funds to support their efforts, purchase world-class equipment, and ensure our facilities are state-of-the-art. We are committed, relentless, efficient and always keep our community, our medical team, our patients and our donors at the heart of everything we do.

OPEN POSITIONS

Do you feel you belong on Team Unstoppable? Are you goal-oriented and team-spirited? Are you passionate about impacting lives and making a positive difference every single day? Then we want to hear from you.  Check our current job openings and apply if qualified.  If no vacancies are listed, please check back.

Manager, Database Administration

ORGANIZATION OVERVIEW

Surrey Hospitals Foundation is the largest non-government funder of health care for families in Surrey and the surrounding Fraser Valley communities.

Thanks to the generosity of donors we help fund every one of our region’s major health facilities including Surrey Memorial Hospital and the Jim Pattison Outpatient Care and Surgery Centre. We also support and fund the Czorny Alzheimer Centre, along with many specialized community programs for newborns, children, adults and seniors. Our Surrey health care campus provides health care for the whole family, from birth to end-of-life.

We would like to recognize that we are conducting our business on the traditional, ancestral and unceded shared territories of the We acknowledge that we operate, live and work on the traditional territories of the Semiahmoo, Katzie, Kwantlen, Kwikwetlem, Qaywavt, Tsawwassen First Nations and Metis Nations.

JOB SUMMARY

Reporting to the Chief Financial Officer (CFO), the Database Manager is responsible for the overall gift processing functions along with reporting and business intelligence activities for the Foundation. The donor data base system is Blackbaud’s Raiserʼs Edge NXT. The Database Manager will maintain the performance, integrity and security of the data, assist with strategic planning, upgrading and troubleshooting of the database, and development of policies and procedures related to the use of database systems. This position supports all areas of the Foundation for custom reporting to ad-hoc data processing. The systems should be designed and configured to complement the donor journey for the Foundation.

RESPONSIBILITIES

Database Systems Management

  • Lead administrator of CRM and revenue generating software for the Foundation;
  • Responsible for overall Data Hygiene of Raiser’s Edge NXT system;
  • Maintains data integrity of the database;
  • Responsible for report generation and list management in support of donor pipeline and development needs;
  • Collaborate on pre-event operations to identify data requirements; and
  • Manage all Foundation software tools such as Raiser’s Edge NXT, CrowdChange, Asana, Importacular, and iWave

Data Analysis and Architecture

  • Leads the development of tools within the Microsoft Power Platform suite of tools, with a focus on Power BI and Power Automate;
  • Evaluates donor & giving trends internally and within the not-for-profit sector;
  • Provides analysis on development revenue by pipeline areas and identifies trends within Foundation;
  • Leads internal prospecting projects;
  • Recommends tracking tools and systems to improve donor analysis and data practice;
  • Spearheads continuous improvement initiatives and maintains Foundation practice inline as an industry leader; and
  • Collaborates with other Foundations to share best practices in data management.

Other

  • Back up as needed*processing of offline and online gifts using Raiserʼs Edge (Blackbaud) software and Raiserʼs Edge NXT, including generating tax receipts in accordance with Canada Revenue Agency guidelines;
  • Provide on-site operational support during events;
  • Works closely and provides mentorship to the Database and Finance Coordinator; and
  • Manage the foundation’s brand across all internal departments to ensure continuity.
  • Other duties as assigned.

Education and Experience

  • Advanced proficiency in Raiserʼs Edge and Raiserʼs Edge NXT (especially pertaining to gift records and gift processing), knowledge of Luminate Online is an asset;
  • Graduation from a recognized diploma program in business management or related field supplemented by courses in computer science or internet-based applications plus five (5) years database experience preferred, or an equivalent combination of education, training and experience;
  • Previous charitable sector experience, including compliance requirements (CASL, CRA, etc.), considered a strong asset.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel ); previous experience with Power BI or other similar tools. Current knowledge of CRA, PCI, Privacy regulations and policy.

SKILLS & ABILITIES

  • Strong organizational and administrative skills with the ability to establish efficient work processes and systems;
  • Strong analytical skills and the ability to identify, resolve and troubleshoot database issues;
  • Strong attention to detail and accuracy in data entry;
  • Ability to coach, direct and lead colleagues in the area of gift processing;
  • Excellent interpersonal skills and the ability to work and communicate effectively and tactfully, verbally and in writing, with donors and with people at all levels, internal and external to the organization;
  • Ability to work under pressure and produce high quality accurate work in a timely manner;
  • Strategic and creative thinking, lifelong learner, always looking to update and improve skills, systems, and processes;
  • Flexible, ability to adapt well to change, and prioritize;
  • High level of professionalism, with an ability to work effectively with minimal supervision;
  • Excellent written and oral communication skills;
  • Strong communication and interpersonal skills, a collaborative working style;
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel ); Current knowledge of CRA regulations related to charitable tax receipting, Payment Card Industry standards, Privacy regulations and policy.

WORKING CONDITIONS

  • This is a full-time position
  • This position is in-house at the Surrey Hospitals Foundation office located at Surrey Memorial Hospital.
  • Valid driver’s license and access to a personal vehicle is required.
  • Must provide evidence of full courses of Health-Canada approved vaccinations prior to starting their first shift

BENEFITS

Excellent benefits through Fraser Health plan, including extended health, dental, life insurance, and Municipal Pension Plan.
Four weeks of vacation to start and Summer Fridays.
Great Work Culture and Professional Development
Salary Range $75,000 – 90,000

APPLICATION PROCEDURE

Please send resume and cover letter by email to HR@surreyhospitalsfoundation.com with the heading: Manager, Database Administration

Surrey Hospitals Foundation actively encourages all qualified individuals to apply, including those with historical and/or current barriers to equity. We are committed to upholding and fostering diversity, equity, and inclusion in our workplace and strive to reflect in our team the diversity of the region that we and our health care facilities serve. We value the contributions and experiences that each person brings and welcome those who can further contribute to the rich diversification of knowledge and skills at our Foundation.